Warranty
The warranty covers the functionality of the product for its normal, intended use as specified in the consumer literature or website. It does not cover a malfunction that has resulted from improper or unreasonable use or maintenance, accidents, damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight.
Products must be returned for inspection clean and dry. Any products received in an unsatisfactory condition may be returned to the sender without inspection.
As a guide, the following damage is not covered under warranty:
Tents / Awnings
- General wear and tear over extended periods of use
- Flaws in the fabric caused by excessive wear
- Water ingress through fabric as a result of UV degradation
- Water ingress through seams caused by excessive abrasion of seams or seam sealant tape
- Broken zips caused by forcing, jamming or improper use
- Over tensioned/stretched seams coming apart
- Buckles subjected to undue force or abrasion
- Broken carry/roller bag if they are overloaded, used for carrying other items or used as a toy
- Any pole breakages/beam punctures, these are treated as "fair wear and tear".
- Collateral damage from a pole breakages/beam punctures
- UV degradation
- Condensation, usually caused by lack of ventilation
- Use by rental companies, outdoor centres, or youth groups, via commercial or not for profit Approved Activity Providers, is governed by our standard warranty terms. In any claim circumstance, Vango/(Camping Recycled) reserve the right to inspect in accordance with our fair wear and tear policy, and will advise of the outcome thereafter.
Sleeping Bags
- General wear and tear over extended use
- Flaws in the fabric caused by excessive wear
- Broken zips caused by forcing, jamming or improper use
- Over stretched seams coming apart
- Buckles subjected to undue force or abrasion
- Draw cord pulled out with excessive force
- Broken stuff bag due to undue force
- Reduced loft of filling
- Use by rental companies, outdoor centres, or youth groups, via commercial or not for profit Approved Activity Providers, is governed by our standard warranty terms. In any claim circumstance, Vango/(Camping Recycled) reserve the right to inspect in accordance with our fair wear and tear policy, and will advise of the outcome thereafter.
Rucksacks
- General wear and tear over extended use
- Flaws in the fabric caused by excessive wear
- Water ingress through seams (rucksack seams are not taped, a rucksack liner should be used)
- Broken zips caused by forcing, jamming or improper use
- Overloaded, tensioned or stretched seams coming apart
- Buckles subjected to undue force or abrasion
- UV degradation
- Frame exposed through fabric through being dragged or dropped on rough ground
- Use by rental companies, outdoor centres, or youth groups, via commercial or not for profit Approved Activity Providers, is governed by our standard warranty terms. In any claim circumstance, Vango(Camping Recycled) reserve the right to inspect in accordance with our fair wear and tear policy, and will advise of the outcome thereafter.
Warranty is only provided to items that are bought directly from Camping Recycled, not via 3rd parties or private sellers.